Planet One Networks' CRM Services
Cost-Effective Customer Relationship Management On-Demand
Our Hosted CRM is the latest version of the world’s most popular commercial Customer Relationship Management (CRM) application. It provides business users a single view of customer interactions across sales, marketing and service with in-depth reporting and collaboration tools.
Planet One Networks' Hosted CRM Professional Allows Companies to:
- Develop marketing offers and track the result of multiple campaigns
- Provide salespeople with opportunity and account management capabilities to better manage their sales activites
- Allow customer support representatives to see a customer’s history and provide better levels of service through organized
tracking of customer issues
- Provide management consistent customer data from their sales, marketing and customer service teams as well as reporting
on various customer related activites
Our Offering has Achieved a Leadership Position in the CRM Market by Offering:
- Flexible and rapid deployment options
- Point-and-click for user interface and more detailed customizations
high user adoption
- Cost-effective solution
FEATURE SUMMARY
Sales Management
Contact, opportunity, account and activity management
Document and library
Notes and attachments
Sales management
Real-time reminders and alerts
Product catalog
Quote management
Custom PDF quote
Account team selling
Opportunity team selling
Marketing Automation
HTML email templates
HTML email tracking
Online lead capture
Lead Management
List management
Email marketing
Campaign management
Subscription lists
Suppression rules
Group segmentation
Customer Support
Case management
Bug tracking
Email management (email-to-case)
Asset management
Advanced case escalation and notification
Reporting
Dashboards
Custom reports
Cross-module reporting
Charts in reports
Customizable dashboards
Collaboration
Project management
Activity management
Content syndication
Document management
Shared calendar
Employee directory
Team notices
Mobile
Microsoft Outlook and Office Editions
Wireless edition
PDA edition
Platform Support
Microsoft Windows
Linux
Mac OS
Migration
Unlimited data import and exports
Import/export utilities
Import de-duplication
Integration
Fully SOAP enbabled
Web-service API
Module loader
Visible-source application
Security
Record-level security
Multi-departmental administration
Profile-based departmental security
Access control
Please Contact Us Today to Discuss Your CRM Needs 614.602.4222, option 1 or sales@planet1networks.com
|
